Emergency Information

Phone: (810) 724-6425
After hours: (810) 417-1809


For your safety, propane has an odor added so you can detect leaks. You and each person using or handling propane of your household must know the smell of propane. Ask for a scratch ‘n sniff brochure or MSDS to demonstrate the odor. If anyone is unable to recognize the odor of propane, call us immediately.

Propane is heavier than air; therefore, leaks will initially settle to floor or ground levels. To check for propane, carefully smell in low spots.

Under some of the following conditions, you may not be able to smell a gas leak. For example:

  • Age, colds, allergies, sinus congestion or the use of tobacco, alcohol or drugs may diminish your sense of smell.
  • Cooking or other strong odors may cover up the smell of gas.
  • In certain circumstances, propane gas may lose its distinctive smell this is called “ODORANT FADE’
  • Sometimes propane gas can lose its odor if a leak occurs underground or if there is rust on the inside of the cylinder or piping.

For those reasons, it is recommended that you purchase and install propane and gas detectors according to manufacturer’s instructions as a backup warning device. If anyone using or handling propane is unable to recognize the odor of propane, you should not use it until you have purchased and installed gas detector(s).


1. Put out all smoking materials and other open flames.

2. DO NOT operate a light switch, telephone, cigarette lighter, appliance or thermostat. Any spark in the area where propane gas is present may ignite the gas.

3. Get everyone out of the building immediately.

4. Shutoff the gas supply at the tank or cylinder. (See below)

5. Call Al Parsch Oil Co. – use your neighbor’s telephone if gas odor is in the building.

6. Have your Al Parsch Oil Co. service person locate and repair the leak. Have your Al Parsch Oil Co. service person air out the area and check and re-light your gas appliances. Do not return to the building until you are advised that all leaks have been repaired and it is safe to return.


We strongly recommend that for safety reasons you call Al Parsch Oil Co. or another qualified service company to re-light pilots. However, if you re-light the pilots yourself:

  • Turn all appliance controls and manual shut-off valves to the “OFF” position.
  • Slowly open the tank shut-off valve.
  • Carefully smell for the presence of propane at floor level and in low spots before attempting to re-light the pilots.
  • If gas is detected – STOP – See “What To Do If You Smell Gas”.
  • Follow the manufacturers instructions for pilot lighting. If you cannot find the instructions, do not attempt lighting the pilot.


  • Don’t allow unqualified personnel to service your propane system or appliance.
  • Don’t let your system run out of propane.
  • Don’t enter an area where you suspect a gas leak. If you are in such an area leave immediately
  • Be alert for propane odor when working in areas where propane is used. Even a faint odor may indicate a hazardous situation.
  • Do not try to judge for yourself the level of danger of a gas leak by trying to determine if the smell of gas is weak or strong. All gas leaks pose a serious risk.
  • Repeated pilot outages could indicate a hazardous condition. Don’t attempt re-lighting the pilot, or service your equipment. Call Al Parsch Oil Co. or another qualified service company.
  • If one of your gas appliances has been flooded, shutoff the gas immediately at the tank. Do not use your gas system again until the wet or flooded equipment has been checked and serviced.
  • Improperly vented or defective appliances can cause potentially fatal carbon monoxide poisoning. Have your propane system and appliances periodically inspected by Al Parsch Oil Co. or another qualified service company.
  • Don’t tamper with or use tools to operate controls. If controls are difficult to operate by hand, call Al Parsch Oil Co. or another qualified service company immediately.
  • Keep combustible products, like gasoline, kerosene or cleaners in a separate room from propane appliances. Your appliances pilot lights could ignite the fumes from these combustibles.
  • Don’t operate any gas appliance without reading the instructions carefully.


  • Contact with the liquid contents of cylinder will cause freeze burns to the skin.
  • Do not tamper with a cylinder. Keep children away from it at all times.
  • Cylinders must always be stored and used out of doors. Never store cylinders in any enclosed area, garage or building.
  • When not connected for use, keep cylinder valve turned off and for 45 lb. capacity or less, plug or cap valve outlet. Self contained outdoor cooking appliances must be used with a cylinder of 20 lb. capacity or less.
  • Do not use, store or transport cylinder where it would be exposed to high temperatures, such as near a stove, fireplace or other heat source. The relief valve may open, allowing a large amount of flammable gas to escape.
  • Keep cylinder secured in an upright position at all times (see directional arrow stamped on the cylinder) with cylinder valve turned off and tightly plugged or capped. A gas leak can result if the cylinder falls over and the valve is damaged. If your cylinder does not have a directional arrow, consult Al Parsch Oil Co. or another qualified propane supplier.
  • Each cylinder is equipped with a shut off valve. Immediately shut off valve every time the cylinder is not connected for use, and every time the cylinder runs empty. Failure to do so could result in a loss of the gas odor warning when the cylinder is refilled.
  • If cylinder is to be used on a travel trailer, motor home or recreational vehicle, have the gas system checked for leaks by qualified personnel before and after every trip. If the vehicle is not equipped with a leak indicator, consider the purchase and installation of one.
  • Insure that all hoses, fittings and regulators are properly protected from heat and accidental damage during appliance use.
  • Do not carry, hold or lift cylinder by its valve.
  • Do not smoke or use any ignition source, such as flames or other spark-producing tools in an area while handling, using or transporting cylinders.
  • Use all cylinders in accordance with manufacturers instructions.